Job Description

Join Siigo and transform lives with us!\nAt Siigo our purpose is to transform the lives of our team, accountants and entrepreneurs. We believe that, with your talent and unique perspectives, we can achieve great things together. We would love for you to join our team and be part of this exciting adventure.\nJob Description\nWe are looking for passionate people who want to be part of the Customer Success team in the position of Renewal Manager. We value the diversity of experiences, skills, and we are committed to creating an environment where everyone feels valued and supported.\nYour challenges:\nYou carry out the renewal of the clients assigned to you through the skills, ensuring proper management, classification and monitoring.\nYou receive calls from clients through the different service channels with the aim of identifying why they have not renewed their product and achieving the recovery of the outstanding balance.\nYou contact the clients who have not generated the renewal of their invoice and you identify the reason why they have not done it, achieving the collection.\nYou guarantee the documentation of all interactions.\nWhat do we need from you?\nBachelor with a degree.\nYou have a minimum of one year experience in portfolio collection management, sales, customer loyalty and/or retention.\nYou have basic knowledge in the use of Excel.\nWhat we offer:\n100% remote work modality from anywhere place of Colombia.\nDirect indefinite-term contract with the company, more benefits.\nWe propose:\nBe part of a company that transforms lives, promoting a culture of excellence based on purpose, values and skills.\nEnjoy a Benefits, Wellbeing and Balance Plan, which integrates our life inside and outside the company, creating experiences of happiness for collaborators and their families.\nInterest and support in your continuous learning, professional and personal growth.\nEnjoy doing what you like and achieving incredible results.\nBe yourself and live in an inclusive and diverse work environment.\nAt Siigo, we value each person's unique experiences and perspectives. We believe everyone has something valuable to contribute, and we are excited to meet those who would like to contribute to our team. If you are passionate about growing and making a difference in an inclusive environment, we want to meet you!"