Job Description

Position Objective:
Responsible for providing adequate support to the Patient Program and its team, especially regarding information gathering, communication and coordination of activities related to the program.

Features:
-\ Answer incoming and/or outgoing calls to the account; resolving complaints, doubts or queries from the PSP.
-\ Responsible for contacting the patient, explaining that their doctor has referred them to the program, explaining the program and its duration
-\ Escalate complaints or comments to the corresponding department.
-\ Be up to date with the regulations of the legislation of the country to which they apply for the exercise of their profession.
-\ In charge of taking informed consents, coordinating and confirming education appointments.
-\ Confirm applications, application of surveys, invitations to education events, explanation and guidance for patients about program services and how to obtain them.
-\ Capture adverse events or technical complaints about the devices that patients report during their contact with the operator.
-\ Guarantee the adequate filing of informed consents. applications, education on treatment and pathology, etc.
-\ Provide information on the administrative procedures for access to the pharmaceutical company's medicine according to the flow established by country, always complying with the legislation that applies to each market.
-\ Report each Identified Adverse Event and/or Technical Complaint on time
-\ Enroll patients in the Program with the registration of the corresponding documents, ensuring their correct custody process.
-\ Advise patients about the benefits of the Program, providing permanent support, according to each service cycle.
-\ Educate the Patient and family in the established contents and with the material authorized by each program, in order to empower them against their illness, medication and/or device use, virtually.
-\ Guide the patient in the health system to obtain their medication or application in a timely manner.

Essential Requirements:
-\ Nursing Assistant or Technician as a minimum academic degree.
-\ Experience of at least 2 years in a Patient Support Program.
-\ Solid knowledge of EPS procedures.
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