Job Description

Job Title: Administrative Assistant Clinic Operations \n Remote\n Full-time Monday to Friday, 10:00 a.m. 7:00 p.m. \nJob Description\nWe are seeking a dynamic Administrative Assistant to support the clinics operational management. The successful candidate will act as a liaison between patients, providers, and insurers, ensuring smooth information flow and documentation that meets the highest standards of quality and compliance.\nKey Responsibilities\nCommunication: Answer phone calls, manage voicemails, and liaise with patients, providers, and insurance companies regarding status or missing information.\nEmail Management: Organize and distribute emails to the correct departments and respond to patient inquiries.\nDocumentation: Maintain detailed call logs and IMS notations.\nCompliance: Adhere to internal policies, clinical guidelines, and regulatory requirements.\nProblem Solving: Address complex inquiries and manage patient care effectively.\nQualifications\nEducation: High school diploma or GED required; Bachelors degree preferred.\nExperience: Proficiency in IMS and prior experience in medical insurance or healthcare administration.\nENGLISH ADVANCED C1\nKnowledge: Familiarity with medical terminology and CPT/HCPCS/ICD coding.\nSkills:\nStrong written and verbal communication in both English and Spanish.\nExcellent customer service skills.\nProficiency in Microsoft Office, especially spreadsheets.",