Job Description

Help Desk Technician Level 1\n Location\nColombia\nRemote position\n Schedule\nMonday to Friday\n7:30 AM 5:00 PM (Colombia time)\nCandidates should have availability for occasional on-call support during weekends.\nOn-call hours are paid as additional hours/overtime.\n Education Requirements\nHigh School Diploma, or\nTechnical degree from SENA, preferably in a technology-related field.\nCompleted university degrees are considered overqualified for this Level 1 position.\n English Level\nC1 English required\n Experience\nMinimum 1 year of Technical Support / IT Support experience.\n Main Responsibilities\nInstall and configure software and hardware.\nSet up and maintain user accounts and passwords.\nTroubleshoot basic network and connectivity issues.\nProvide technical support via phone and email.\nDocument incidents, troubleshooting steps, and resolutions.\nGather and analyze information about users technical issues.\nDetermine appropriate solutions or troubleshooting steps.\n Required Skills\nBasic IT troubleshooting knowledge.\nHardware and software support experience.\nBasic networking and connectivity knowledge.\nStrong communication skills.\nCustomer service skills.\nAbility to communicate effectively in English at a C1 level.",