Job Description

About the Role
HR Support Representative
Location: Sofia, Sofia City Province, Bulgaria, Bulgaria
Employees can work remotely
Full-time
Company Description
Sutherland
has been a global leader in Customer Experience Management (CXM) for over 37 years, delivering cutting-edge automation and innovative solutions to enhance customer service worldwide.
With operations in 60 global locations—and a strong presence in Bulgaria since 2008—our team of over 2,000 professionals supports clients in 17 languages, working from our offices in Sofia, Varna, Burgas, or remotely.
Job Description
As a Bilingual
HR
Support Representative, you will provide fully back-office administrative support throughout the employee lifecycle in a corporate
HR
environment, ensuring a positive experience for employees at every stage.
You will work remotely in standard 8-hour day shifts, supporting
HR
operations across multiple sub-teams.
Key Responsibilities
Handle
HR
-related queries via email and internal systems (no direct client-facing communication)
Support and guide employees through onboarding, documentation, and
HR
procedures
Use internal ticketing systems to manage, track, and resolve employee requests
Validate and process documentation related to:
Global Work Authorization – work permits, passports, background checks, and criminal record validation
New Joiner Support – onboarding, documentation processing
Data Management – updating employee records and personal information
Exit Processes – offboarding and termination support
Disability Services and Payroll inquiries
Maintain strict confidentiality and high standards of professionalism
Meet performance metrics and contribute to overall team success
Qualifications
Fluency in Polish (minimum B2 level)
Fluency in English (minimum B2 level)
Strong attention to detail and high accuracy
Excellent written communication and organizational skills
Problem-solving mindset with ability to prioritize
Comfortable working independently in a virtual environment
Experience in administrative support or
HR
-related roles is a plus, but not mandatory
Additional Information
What We Offer
Fully
remote
/ work-from-home opportunity (standard working hours, full equipment provided)
Fully back-office position with no voice support
Long-term, full-time employment
contract
21 days of paid vacation per year
Comprehensive benefits package including:
Health and life insurance
Food vouchers
Multisport card
Professional development through in-house training and certifications
Recognition and rewards programs
Employee Assistance Program with 24/7 psychological support
Digital onboarding process with eSignature tools
Exclusive employee discounts, gifts for life events, team-building