Job Description

Join Our Operations Team in Medellín!

Are you organized, detail-oriented, comfortable communicating over the phone, and able to manage multiple priorities in a fast-paced environment? We’re looking for an Impound Representative to join our dynamic and committed team.

About the Role:

As an Impound Representative, you will support the processing and management of impound repossession assignments from initial placement through closure. This role involves data entry, account updates, document processing, phone and email communication, vendor coordination, and ongoing follow-up with clients, agents, police departments, and internal teams.

The ideal candidate is highly organized, accurate, professional, and comfortable handling time-sensitive accounts and escalated situations.

Responsibilities:

- Review, manage, and assign impound repossession accounts for pickup and lien opposition.
- Track lien opposition cases and follow up until resolution.
- Communicate with police departments and process required information, paperwork, and documentation related to impounded vehicles.
- Accurately enter and update account information in internal and third-party systems.
- Make and receive phone calls regarding repossession assignments, vehicle locations, account updates, required documentation, and account resolution.
- Complete all necessary follow-up actions to ensure accounts continue progressing toward resolution.
- Ensure impound repossession assignments are placed and processed within established company guidelines and service-level agreements (SLAs).
- Review and prioritize emails related to repossession accounts and determine the appropriate action or follow-up.
- Generate, review, and consolidate reports to support daily operational activities.
- Provide timely updates to clients and repossession agents regarding account status and pending requirements.
- Process and manage fee approvals, releases, documentation requests, account updates, and communications between clients and vendors.
- Maintain consistent communication with repossession agents to prevent delays and resolve missing or incomplete updates.
- Coordinate with the accounting team to facilitate agent payouts and ensure required fee approvals are obtained from the appropriate internal and external parties.
- Maintain accurate and complete documentation throughout the lifecycle of each account.
- Support management and other departments with additional operational responsibilities as needed.

Requirements:

- High school diploma or equivalent; additional technical or college education is preferred.
- Previous experience in customer service, administrative support, order processing, collections, automotive services, repossession, logistics, or a similar role is preferred.
- Strong verbal and written communication skills.
- Professional communication style when interacting with clients, vendors, agents, and internal teams.
- Strong organizational, decision-making, and problem-solving skills.
- Excellent attention to detail and accuracy when processing information and documentation.
- Ability to multitask, prioritize accounts, and work effectively under deadlines in a fast-paced environment.
- Comfortable making and receiving a high volume of phone calls, including handling escalated situations professionally.
- Ability to work independently while collaborating effectively with a team.
- Proficiency with computers, data-entry systems, and Microsoft Office.
- Ability to learn and understand procedures and regulations related to impounds, repossessions, storage fees, liens, and vehicle releases.
- Language Requirement: English proficiency at a B2-C1 level is essential for this position, with strong spoken and written communication skills.

Application Process:

We invite candidates with strong English communication skills, excellent attention to detail, and the ability to manage multiple responsibilities to apply.

If you are proactive, organized, comfortable communicating with different stakeholders, and ready to develop your career within an international operation, we welcome you to apply and become part of our team.",