Job Description

About NTT DATA
Make this the place where you grow.
As a global leader in business and technology innovation, we work with the best organizations worldwide to deliver solutions that generate significant impact.
With more than 190,000 professionals in more than 70 countries, we combine deep knowledge with a culture that values ​​learning, curiosity and collaboration.
We lead transformation and deliver secure, innovative, industry-specific solutions that drive business growth. Our people drive all of our achievements, thinking big to deliver results while ensuring every voice is heard.

What are we looking for?
Financial Services Operations Engineer / Systems Support Level 2/3

Experience of 2 years or more in:
•\ Completed or ongoing bachelor's degree (last year) in Systems Engineering, Computing, Information Technology, Telematics or similar.
•\ Equivalent technical degree with verifiable experience is also valid.
•\ Experience in IT operations, systems support, service desk level 2/3.
•\ Monitoring of financial applications or batch processes.
•\ Verifiable experience of at least 2 years operating OpenText Operation Orchestration (OO) or equivalent (Micro Focus, HPE Operations Orchestration).
•\ Operational experience with Datadog or similar observability platforms (reading dashboards, responding to alerts, analyzing metrics).
•\ Intermediate management of Jira – Atlassian for ticket and workflow management.
•\ Basic execution and debugging of SQL scripts (.sql).
•\ Operation of compiled applications (.exe) and batch files (.bat).
•\ Administrative interaction with Google Workspace (Drive, Gmail).
•\ Operation with Web URLs and application administrators.
•\ Functional understanding of ITIL v4 (incident and request management).

The main activities to carry out:

•\ Promptly execute the Activity Sheets of the Omnichannel Portfolio Productive Cycles assigned to their shift, guaranteeing the updating and generation of critical information, managing incidents in real time and contributing to the industrialization program through the identification and orchestration of manual activities.
•\ Promptly operate the Activity Sheets assigned to the shift (Daytime: 29 activities / Nighttime: 69 activities / Weekly: 6 activities, according to the assigned shift).
•\ Execute .sql scripts, .exe applications and .bat batch files following operational runbooks.
•\ Operate manual interactions with Google Drive, Gmail, phone managers and service Web URLs.
•\ Validate the integrity and reconciliation of the information generated before its distribution.
•\ Launch, monitor and serve orchestrated flows in OpenText Operation Orchestration.
•\ Minimum 2 years of experience in IT operations, systems support, level 2/3 service desk, application monitoring or financial batch processes.
•\ Does it require English? Medium Level
•\ Mode: Remote
•\ Shift rotation: Night shifts

If you meet the profile, I ask you to send your CV to the email address mentioned above, indicating net financial requirements.
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