Job Description

Are you an expert in CCaaS platforms, are you passionate about contact center optimization and are you looking for a role with true international impact? This opportunity is for you!\n\nIn this position, you will be the key player in the implementation, improvement and maintenance of our Contact Center infrastructure, collaborating directly with global teams.\n\nWhat we are looking for:\n\nProfessional in systems engineering, electronics or related careers.\nMinimum 3 years of experience delivering solutions on CCaaS platforms.\nDemonstrable experience with NICE inContact or CXone and practical use of the Studio tool Scripting Tool.\nSolid mastery of Contact Center technological tools: ACD, IVR, QM and WFM.\nAdvanced English (C1) essential, since you will have direct daily communication with teams in the US.\n\nWhat we offer you:\n\nSalary of $8,000,000 + all legal benefits.\nIndefinite contract directly with the company.\n100% home office modality (reside in the city of Bogotá or Medellín).\nDirect exposure with global teams and leadership in the US.\n\nIf you have the technical logic and are looking for a role where your voice is truly heard by global leaders, this is your place! Take the leap and apply.",