Job Description

About Us:\nSalvatech connects Colombian talent with international companies looking for skilled professionals. We help organizations build efficient remote teams while enabling professionals to access global opportunities, providing full support throughout hiring, onboarding, employment management, and local assistance. We combine technology, proximity, and human talent to create partnerships that drive growth and productivity on both sides.\nLocation: Colombia - Remote\nLanguage: Advance English\nSchedule: Monday to Friday / 9:00 AM 6:00 PM EST Time Zone\nSchedule may vary based on business needs (e.g. 10:00 AM 7:00 PM or 11:00 AM 8:00 PM EST).\nContract: Colombian employment contract\nSalary: $3.000.000 COP - $3.000.000 COP\n\nRole Summary:\nWe are seeking a Customer Service Representative with experience in Property & Casualty insurance to support daily customer service operations. This role will be responsible for handling policy-related requests, providing assistance to insured clients, and ensuring accurate processing of insurance transactions while delivering excellent customer service.\n\nResponsibilities:\nProvide daily customer service support for insurance clients.\nProcess policy endorsements, changes, and updates.\nAssist with insurance payments and billing-related inquiries.\nIssue certificates of insurance as requested.\nHandle policy modifications in accordance with carrier guidelines.\nRespond to client inquiries via phone, email, and/or internal systems.\nMaintain accurate documentation and records of all customer interactions.\nEnsure compliance with insurance regulations and internal procedures.\nCollaborate with internal teams to resolve customer issues efficiently.\nDeliver professional, timely, and customer-focused service.\n\nQualifications:\nProven experience in Property & Casualty insurance customer service.\nStrong knowledge of insurance policies, endorsements, and policy servicing.\nInsurance training certificate and/or active insurance license (preferred).\nAbility to manage multiple requests in a fast-paced environment.\nHigh attention to detail and strong organizational skills.\nExcellent communication skills.\nAdvanced English level (spoken and written).\n\nWork Setup Requirements:\nTo perform this role effectively, you must have:\nA quiet home office space to work optimally.\nA stable internet connection (minimum 100 MB).\nA laptop/desktop with updated software.\nA secondary backup internet option to ensure reliability.",