Job Description

Intake Specialist\nJob Summary:\nYou will be the first point of contact for our clients, ensuring a smooth onboarding experience and the accurate collection of essential information. This role requires excellent communication skills, attention to detail and the ability to handle sensitive data with complete confidentiality. We are looking for an individual with advanced English proficiency (Portuguese is a plus) and solid knowledge of immigration law to provide effective support throughout the admission process.\n\nKey Responsibilities:\nAct as the initial liaison between clients and the legal team, offering clear guidance on required documentation and next steps.\nCollect, verify and organize client information in compliance with legal and company standards.\nMaintain accurate records in the administration management system. cases.\nCommunicate effectively with clients via telephone, email, and virtual meetings in English (and Portuguese if applicable).\nCollaborate with attorneys and paralegals to ensure timely and accurate case preparation.\nHandle sensitive information with the highest level of confidentiality and professionalism.\nProvide exceptional customer service and resolve inquiries quickly.\nSkills required:\nAdvanced proficiency in English (oral and written).\nProcess knowledge immigration and legal terminology.\nGreat attention to detail and organizational skills.\nAbility to manage multiple tasks and set priorities.\nCritical thinking and problem-solving skills.\nEmpathy and cultural sensitivity when dealing with clients from diverse backgrounds.\nDiscretion and integrity in handling confidential information.",