Job Description

Job Description
We are looking for bilingual professionals with a level of fluency and experience using language skills in a professional environment similar to a call center.
This position is structured similarly to a call center and requires professional command of English and Spanish.
The candidate must interpret conversations quickly and accurately. This includes idiomatic expressions, specialized terminology (for example medical, legal or financial), and content with emotional nuances.
Responsibilities:
Provide consecutive interpretation services between English and Spanish in different industries such as medical, legal or customer service.
Ensure precision, clarity and neutrality in interpretation, preserving tone, intention and emotion.
Maintain confidentiality and impartiality at all times.
Manage call flow in a professional manner, including respectfully intervening when clarification is needed.
Demonstrate emotional intelligence, especially in emotionally charged or pressured interactions.
Apply short-term memory retention, active listening, and note-taking techniques to manage longer exchanges.
Participate in training, coaching and feedback sessions to maintain and improve performance.
Use basic IT tools such as MS Office and internal platforms to manage calls and record activity.
Requirements:
High school diploma or equivalent required, college education is an advantage.
Fluency in English and Spanish with level B2 or higher.
Ability to pass a language and interpretation skills assessment.
Minimum of 6 months of experience in call center, customer service or interpretation.
Verbal communication, bilingual accuracy and ethical decision making.
Demonstrated ability to think clearly and act professionally in emotionally charged and rapidly changing situations.
Sense of professional responsibility, integrity and time management.
Basic computer skills, including typing and navigation in MS Office.

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