Job Description

Plan, coordinate and execute field investigations related to vehicle accidents reported by insurance companies, ensuring the accurate obtaining of information, photographic and documentary evidence that allows determining the veracity of the facts, detecting irregularities or fraud, and issuing quality technical reports in accordance with established guidelines.

1. Field Inspection
Carry out a physical inspection of damaged units, verifying conditions, damages and preexistences.
Inspect the scene of the incident and verify the vehicle identification: license plates, VIN, sticker and petition of origin.
Obtain photographic and descriptive evidence of the current state of the vehicle.
Identify visible inconsistencies, alterations or irregularities in the unit and documentation.

2. Clarifying Interview
Interview policyholders, drivers, witnesses or logistics personnel (companies).
Obtain complete, clear and coherent versions of the reported incident.
Detect contradictions, omissions or indicators of possible falsehood.

3. Document Review in the Field
Collect copies or evidence of invoice, title, policy, petition, maintenance or complaints.
Validate authenticity and consistency of documents with the incident information.
Collaborate with the documentary area for procedures or external verifications (REPUVE, prosecutor's office, customs).

4. Analysis of Facts and Preparation of Technical Reports
Analyze consistency of versions, time and form of the incident.
Determine the link between what was declared and what was observed directly in the field.
Integrate all the information into a technical report and deliver it within the agreed deadline for each case.

5. Communication and Monitoring of Cases
Report progress, incidents and observations of each assigned case.
Receive induction on formats, criteria and guidelines from insurers for the correct provision of the service.
Ensure compliance with delivery times and guidelines of each insurer.

Training
Bachelor's degree in Criminology, Law, Traffic Expert, Security or related areas, or verifiable equivalent experience.
Desirable: Diploma or certification in Accident Investigation, Vehicle Expertise or Anti-Fraud.

Experience
Minimum 2 years of experience in interviews and investigations.
Proven experience in car insurance (claims, adjustment or fraud).
Management of documentary files and analysis of vehicle damage.

ESSENTIAL REQUIREMENTS:
Own car in good condition
Valid driver's license
Availability to move around Baja California, Baja California Sur and part of Sonora.
Availability to attend to assigned cases within the deadlines of each insurer.
Ability to issue CFDI of fees for services provided.

KEY COMPETENCIES:
Honesty and professional ethics.
Effective communication, oral and written.
Decision making under pressure.
Conflict management and autonomous work.
Responsibility, punctuality and confidentiality.",