Job Description

About the Role
Title: IT Applications Analyst II
(PACS) | IT Applications - Clinical | Durbin
Job Description:
Overview
Work Location: Hybrid role with a strong need for onsite support during the initial transition period.
Analyzes application requirements and designing solutions to improve system functionality. Collaborates with cross-functional teams to implement and test software applications, troubleshooting issues to maintain optimal performance, and documenting processes for user reference. Supports end-users through training and inquiry resolution, monitors application performance, and recommends efficiency improvements. Coordinates with vendors for software updates and assisting in the development and execution of deployment plans.
Responsibilities
Key Responsibilities:
Analyze application requirements and design solutions to enhance system functionality
Collaborate with cross-functional teams to implement and test software applications
Troubleshoot system issues to maintain optimal performance and reliability
Document processes, workflows, and procedures for user reference and system consistency
Provide end-user support through training and timely resolution of inquiries
Monitor application performance and recommend improvements to increase efficiency
Coordinate with vendors on software updates and assist with deployment planning and execution
Qualifications
Minimum Qualifications:
Minimum of two (2) years of experience in application support or application training
Experience analyzing and supporting IT applications
Strong skills in software testing, troubleshooting, and performance monitoring
Ability to provide effective end-user training and support
Experience coordinating with vendors for system updates and deployments
Knowledge of application security standards and compliance requirements
Preferred Qualifications:
Three (3) or more years of experience in application analysis, content build, or project management within the applicable application or Epic module
Advanced experience supporting and optimizing IT applications in a healthcare environment
Experience with system configuration, workflow analysis, and performance improvement initiatives