Job Description

Remote work
Full time
Required experience: minimum 3 years in collections management and at least 2 years in leadership positions.
Requirements
Minimum experience of 3 years in collections, debt recovery, microcredit, fintech or bank collections.
Experience leading collection departments or teams (Head of Collections, Head of Collections, Collections Manager or similar positions).
Solid knowledge of all stages of debt recovery (Early, Mid and Late Collection).
Experience developing and implementing strategies to improve recovery and reduce delinquencies.
Mastery of collection KPIs and analysis of performance indicators.
Analytical skills and experience working with Excel, Google Sheets and reports.
Excellent leadership, communication, decision-making and team management skills.
Results orientation and ability to work under pressure.
will be valued
Experience in fintech, online loans or microcredits.
Knowledge of portfolio segmentation strategies and optimization of collection processes.
Experience implementing new processes, automations and operational improvements.
Experience developing supervisors and team leaders.
Knowledge of analytical tools, dashboards and CRM systems.
We offer
Competitive salary commensurate with experience.
Real opportunities for professional growth.
Participation in an expanding international fintech project.
High level of autonomy and direct impact on the collection strategy.
Ability to develop and implement new initiatives within the department.
Working hours: 09:00 a.m. to 6:00 p.m. (Mexico City time).
Responsibilities
Lead the comprehensive strategy of the collections department.
Manage and develop the team of supervisors and operators, ensuring compliance with the area's objectives.
Define, monitor and optimize the main KPIs of the department: recovery, delinquencies, fulfilled payment promises, effective contacts, productivity, operational efficiency and SLA.
Analyze indicators and propose actions to increase the profitability of the portfolio and reduce the level of default.
Design and implement new strategies, processes and methodologies to improve operational efficiency.
Monitor the quality of collection management and ensure compliance with policies and procedures.
Manage complex cases, escalations and support decision making in critical situations.
Coordinate training, development and coaching of supervisors and operators.
Prepare executive reports and present results, analysis and action plans to management.
Collaborate with the Risk, Operations, Customer Service and Technology areas to optimize recovery processes.
Participate in resource planning, team structure and department growth.
Ensure compliance with the financial and operational objectives of the collections area.",