Job Description

Title: Legal Intake Specialist\nModality: 100% remote - Colombia\nSchedule: Monday to Friday | 9:00 a.m. 5:00 p.m. EST (with 12 hours of flexibility)\nEnglish Level: C1\nExperience: 13 years\n\nJob Description\nWe are seeking a Legal Admissions Specialist to join our team and be the first point of contact for potential clients. This role is essential to ensure a smooth intake process in Personal Injury cases. You will handle incoming calls, respond to inquiries and manage case openings with precision and professionalism. The ideal candidate is detail-oriented, highly organized and able to work in a dynamic environment. Excellent spoken English and strong communication skills required.\n\nResponsibilities\nAnswer and manage calls from new clients; register eligible cases using Vinesign/Docusign.\nPromptly respond to online inquiries and complete intakes for qualified cases.\nOpen new cases in Filevine, ensuring all fields are complete and correct.\nCollect new client documentation: identification, police reports, insurance details, photos of damage, health insurance cards and any evidence provided.\nGenerate daily/weekly intake reports and statistics for the management.\nSubmit termination letters for non-qualifying cases.\nMaintain attention to detail, organization, and ability to handle multiple tasks simultaneously.\n\n\nRequirements\nMinimum 1 year of experience as a Legal Intake Specialist or in a similar role within a firm.\nExperience in personal injury (PI) with USA required.\nKnowledge of Filevine (preferred).\nExcellent spoken English and professional communication.\nSkills solid organizational skills and ability to multitask.\nComfort working remotely and meeting established schedules.",