Job Description

We are looking for: Customer Success Manager (CSM)!
Are you passionate about building long-term strategic relationships, ensuring customer satisfaction and boosting business growth? This opportunity is for you!
Mission of the Role.
You will be the strategic ally of the C-Level of each account, in charge of protecting and expanding recurring revenues, ensuring that clients achieve their business objectives in their post-GoLive life cycle. With a 100% proactive approach, you will be the absolute owner of the relationship.
Main Functions
Executive Reviews: Schedule periodic strategic meetings to review SLAs, business priorities and continuous improvement.
Health Monitoring and Churn Prevention: Analyze usage telemetry and Health Scores to identify at-risk customers and design proactive rescue plans.
Account Expansion: Identify opportunities for Upselling (migration of plans/licenses) and Cross-selling (new modules/services).
Renewal Management: Lead the B2B contract renewal cycle in advance, mitigating objections.
Strategic Feedback: Compile the voice of the customer and structure requirements for the Product Manager area.
Service Management: Strengthen the link with accounts by monitoring special dates and building loyalty.

Profile Requirements
Academic Level: Professional in Industrial Engineering, Psychology, Business Administration or related careers.
Focus: High capacity for account retention, adoption and expansion. Excellent communication with executive profiles (C-Level).
What do we offer?
Salary: $2,500,000 + Legal benefits.
Mode: 100% Remote.
Hours: * Monday to Thursday: 8:00 a.m. to 6:00 p.m.
Friday: 8:00 a.m. to 5:00 p.m.",