Job Description

We are looking for senior profiles that go beyond the traditional call center and have a focus on customer experience, management of complex cases and VIP attention.\n What will you do?\n Provide personalized attention to VIP clients\n Manage complex cases and escalations\n Monitor and respond to public opinion on social networks\n Analyze user feedback to improve the experience\n (For leaders) Supervise and develop Customer Service teams\n Ideal profile:\n Experience in fintech, apps or digital services\n Experience in Customer Experience / Advanced Customer Service\n Handling of difficult clients and critical situations\n Excellent communication and solution focus\n Experience with KPIs (CSAT, NPS, FCR, etc.)\n Plus:\n Experience in companies such as Tala, Nubank, Plata, Kueski, Clip, etc.\n Experience in managing social networks / reputation\n We offer:\n Competitive salary (open depending on experience)\n Legal benefits\n Opportunity for growth in an expanding operation\n Apply by sending your CV to 55*79*15*22*95",