Job Description

FUNIVERSITY — Educational Intelligence
The most complete option in technological education for children and young people in Latin America

About us
Funiversity is a technological education company for children and adolescents with more than 11 years of experience, dedicated to empowering the protagonists of the future through training in technology and socio-emotional development. We have more than 60 collaborators, a presence in multiple Latin American countries and a community of thousands of families who trust our proposal. We are in full expansion and looking to add key talent to our team.

The role
We are looking for a Leader for our Customer Service and Support area, responsible for the entire customer service operation with a focus on user experience. The area covers the comprehensive management of support for families, the administrative management associated with their plans and memberships, and the coordination of the team that makes it possible for each family to feel accompanied in their journey with Funiversity.
Main responsibilities

Coordinate and lead the support and customer service team, guaranteeing quality standards in each interaction. Manage administrative processes linked to family plans and memberships. Create, document and optimize operational processes aimed at the effectiveness and efficiency of the area. Identify automation opportunities and articulate requirements with the technical areas for their implementation. Define, monitor and analyze area performance metrics, making informed decisions based on data. Ensure the comprehensive user experience at each touch point.

Requirements
Full time availability. Demonstrable experience in leading administrative management and customer service teams. Profile oriented towards objectives and measurable results. Optimistic and creative personality, with initiative to propose improvements and solutions. Correct diction and oral expression, with the ability to lead groups and communicate effectively with families. Mastery of office tools (Google Workspace, Microsoft Office or similar), advanced internet navigation and use of basic artificial intelligence tools. Ability to understand metrics, interpret data, and make informed decisions.

It will be valued positively
Intermediate or advanced knowledge in computing and databases. Experience in creating and optimizing operational processes. Ability to identify automation needs and formulate requirements to technical areas. Strategic vision aimed at continuous improvement of the user experience. Previous experience in education or edtech companies.

What we offer
Stability and professional growth. Join an innovative company with a real impact on the lives of thousands of families in Latin America. A committed team, with a collaborative culture and focus on innovation. The possibility of leading a key area in the experience of our users.",