Job Description

We are PSINet, CTR and FOA, a leading group in technological solutions for large mining and industries in Chile, focused on improving productivity and safety through innovation, automation and IT/OT technologies, telecommunications, automation and analytics, we care about generating more efficient operations, with greater control and less exposure to risks.

We are looking to add a Service Desk Leader to our team.

Main functions:
Lead and coordinate the Service Desk.
- Supervise the attention and resolution of incidents.
- Ensure compliance with SLA and indicators.
- Guarantee the operational continuity of services.
- Implement improvements and good practices (ITIL).
- Coordinate teams and act as a technical reference.

Requirements:
- Professional title awarded by a Professional Institute or University in areas of Information Technology, Computer Engineering, Computer Support or related careers.
- Minimum 8 years of experience in technical support and user service areas.
- ITIL Foundation v4 certificate or higher.
- It is desirable to have additional certifications such as: Microsoft Certified, HDI Support Center Manager or similar.",