Job Description

Do you speak English and Portuguese and would like to work from home while developing your professional career in customer service?\nThis opportunity could be for you!\nWe are looking for people with B2 English, B2 Portuguese and experience in Customer Service, who enjoy helping others, resolving concerns and providing positive experiences to customers through different communication channels.\nThe most important thing for us is to find people with excellent communication skills, service orientation, empathy and commitment, who are looking for job stability and the opportunity to work from home as part of an international team.\nYou Will | Your Responsibilities\nProvide customer service and support in Spanish, English and Portuguese through calls, chats and emails.\nIdentify, investigate and resolve customer queries, requests and concerns.\nManage inbound calls and make follow-up outbound calls when necessary.\nListen carefully to customer needs, demonstrating empathy and professionalism.\nAsk the right questions to understand each situation and offer effective solutions.\nProvide clear information and accurate by following established procedures.\nFollow the corresponding escalation processes when necessary.\nCompletely and accurately document the interactions and solutions carried out.\nMaintain cordial, patient and professional communication with users.\nAdapt to different service channels and digital tools.\nWork both independently and in collaboration with the team.\nComply with the quality, productivity and performance indicators established by the operation.\nParticipate in activities aimed at improving satisfaction customer and business performance.\nMust Have | Essential requirements\nEnglish B2 and Portuguese B2, with good conversational communication skills.\nProficiency in Spanish.\nBe a high school graduate.\nMinimum 6 months of experience in Customer Service or Technical Support.\nExcellent verbal and written communication skills.\nCustomer service orientation and ability to solve problems.\nEmpathy, patience and good tolerance of difficult situations.\nAbility to listen, understand and respond to needs of clients.\nBasic use of computers and digital tools.\nAbility to learn and use different systems and platforms.\nGood organizational skills and attention to detail.\nFull-time availability.\nAvailability to complete the required in-person training in Bogotá before working from home.\nYou Have | What we are looking for in you\nProfessional attitude and strong customer service orientation.\nEase of communicating in English and Portuguese in a clear and natural way.\nAbility to identify needs and find effective solutions.\nActive listening and empathy skills.\nGood written and verbal communication.\nAttention to detail and ability to document information correctly.\nAdaptability to changes and new procedures.\nAbility to manage different service channels.\nAbility to work independently and as part of a team.\nResponsibility, organization and autonomy to work from home.\nCommitment to quality of service and customer satisfaction.\nWillingness to receive feedback and continue developing your professional skills.\nWhy join our team?\nIndefinite-term contract.\nWork From Home (WFH) after the required in-person stage.\nTraining 100% paid.\n40-hour work day weekly.\nWeekends Off Saturdays and Sundays off.\nSchedules from Monday to Friday, within the ranges from 8:00 a.m. to 5:00 p.m. m. to 5:00 p.m. m. or 9:00 a.m. m. to 6:00 p.m. m., subject to operational adjustments.\nLearning and professional development opportunities.\nPossibilities for growth within the company.\nExcellent work environment.\nOpportunity to strengthen your skills in English and Portuguese while developing international professional experience.\nWork modality: The process includes an initial in-person stage at our Ecotek headquarters, Bogotá, before the transition to Work From Home (WFH). The remote modality is subject to compliance with the operating conditions established by the company.\nIf you are looking for job stability, professional growth and the opportunity to work from home using your skills in English and Portuguese, we want to meet you.\nApply and take your experience in Customer Service to the next level!",