Job Description

Medical Billing Phone Operator\n \nLocation: Remote, All sites Solvo Colombia - Barranquilla, Bogotá, Bucaramanga, Medellín, Cali\nSchedule: Monday to Friday, 8:00 AM 5:00 PM EST\nLanguage Requirement: English Level 9.0 10.0\nHeadcount: 1\nAbout the Role\nThe ideal candidate will be responsible for scheduling medical appointments, managing health insurance authorizations, and handling medical records requests. This role requires a strong medical background, familiarity with healthcare processes, and excellent communication skills to interact effectively with both staff and patients.\n \nKey Responsibilities\nSchedule medical appointments and maintain appointment statuses.\nCommunicate scheduled appointments to patients promptly.\nObtain prior authorizations from insurance companies.\nProcess medical record requests accurately and efficiently.\nManage patient referrals and ensure compliance with healthcare protocols.\nUtilize medical applications such as IMS for scheduling and record management.\n \nSkills and Qualifications\nEducation: Bachelors degree required.\nMedical Billing experience required.\nExperience: Minimum 1 year in administrative, customer service, scheduler or healthcare-related roles.\nTechnical Skills:Proficiency in medical apps and scheduling systems.\nStrong multitasking abilities.\nSoft Skills:Empathy and excellent communication skills.\nOrganizational and time management skills.\nAbility to handle confidential information with discretion.",