Job Description

NETCALL GROUP A leading company in the provision of services with more than 100 employees is looking for new talent for the position of:\nQUALITY MONITOR - ENTEL REMOTE WORK - RESIDES IN LIMA, GO TO HEADQUARTERS WHEN REQUIRED\nWORK HOURS (FIXED - FULL TIME ONLY):\nMONDAY TO SATURDAY FROM 9AM TO 6PM (MANAGEMENT 8 HOURS)\nFIXED BREAK SUNDAYS\nSalary:\n- COMPLETE PAYROLL S/.1200 with all legal benefits + VARIABLE S/.300\n- MONTHLY AND punctual payments\n- SHORT training (Schedule: 9 AM to 5 PM)\n- Career line\n- Corporate, educational and employment agreements health\n\nREQUIREMENTS:\n Have a laptop or computer for remote management: (Intel Core i3 processor onwards (from 6th generation), Ryzen 3 onwards or AMD8 onwards, 8 GB RAM, Windows 10 or 11, solid disk and wired internet of 50 or more)\n Basic knowledge of quality regulations.\n Experience greater/equal to 6 months as a QUALITY MONITOR in the field of Telecommunications - Call Center (ESSENTIAL)\n Technical or university studies in Administration or related fields are desirable (in progress or completed).\n Use of Excel (Basic - intermediate level).\n\nFUNCTIONS:\n Audit the correct compliance with quality processes by listening to calls from telephone advisors.\n Confirm compliance with the parameters established in the quality policy and/or requirements of our clients.\n Transmit the results and generate opportunities for improvement. detected in the management of telephone advisors (Feedback).\n Coordinate and execute calibrations periodically with the work team.\n Sending reports and alerts of the advisors' listening.\n Support in other functions corresponding to the area.\n\n\nOFFER VALID ONLY FOR LIMA!!",