Job Description

Are you passionate about talent development and want to be part of a leading company in its sector? We are looking for a Soft Skills Trainer to join our team.\nREQUIREMENTS:\nMinimum experience of 1 year as a Quality Monitor in a Contact Center.\nExcel management at an intermediate level (reports, data tracking).\nKnowledge in monitoring methodologies and use of evaluation forms.\nKnowledge in quality management (COPC or others) is desirable.\nHigh capacity for analysis and attention to detail.\nAssertive communication to provide feedback.\nFUNCTIONS:\nPerform daily monitoring (audio, chat and/or email) according to the defined sample.\nRecord and upload the results to the management platforms.\nParticipate in calibration sessions with supervisors and trainers.\nIdentify performance gaps and propose improvement actions.\nBENEFITS:\nBe part of a leading company in its sector, with opportunities for professional growth.\nCompetitive salary according to the market.\nBonuses and monthly incentives.\nA dynamic and collaborative environment.\nOpportunities to positively impact the selection of key talent for the organization.\nWe promote inclusion and gender equality, offering the same opportunities for men and women. Additionally, we provide employment nationwide, supporting the development of talent throughout the country. If you share our vision, apply now and join our team!"