Job Description

NETCALL GROUP A leading company in the provision of services with more than 100 employees is looking for new talent for the position of:\nQUALITY MONITOR - ENTEL REMOTE WORK - RESIDE IN LIMA, GO TO HEADQUARTERS WHEN REQUIRED\nWORK HOURS (FIXED - FULL TIME ONLY):\nMONDAY TO SATURDAY FROM 8 AM TO 6 PM\nFIXED REST SUNDAYS\n SALARY:\n- COMPLETE PAYROLL S/.1200 with all legal benefits + VARIABLE S/.300\n- MONTHLY AND TIMELY PAYMENTS\n- SHORT Training (Cape schedule: 9 AM to 5 PM)\n- Career line\n- Corporate, educational and health agreements\n\nREQUIREMENTS:\n Have a laptop or computer for management remote: (Intel Core i3 processor onwards (from 6th generation), Ryzen 3 onwards or AMD8 onwards, 8 GB RAM, Windows 10 or 11, solid disk and wired internet of 50 or more)\n Basic knowledge of quality regulations.\n Experience of more than one year in the field of Telecommunications - Call Center (INDISPENSABLE)\n Technical or university studies in Administration or related fields are desirable (in progress or completed).\n Use of Excel (Basic - intermediate level).\n\nFUNCTIONS:\n Audit the correct compliance with the quality processes through listening to calls from the telephone advisors.\n Confirm compliance with the parameters established in the quality policy and/or requirements of our clients.\n Transmit the results and generate opportunities for improvement detected in the management of the telephone advisors (Feedback).\n Coordinate and execute the calibrations periodically with the team. work.\n Sending reports and alerts of advisor listening.\n Support in other functions corresponding to the area.\n\n\nOFFER VALID ONLY FOR LIMA!!",