Job Description

JOIN FLORA & FAUNA!\n\nFlora & Fauna is a Peruvian company that has been at the forefront of health and sustainability since its inception 9 years ago. As a healthy supermarket, our purpose is to co-create a healthier and more sustainable world for everyone. Currently, we are looking for the best talent to join our team as a Call Center Operator with a focus on Customer Service through WhatsApp, Instagram and Facebook. If you have a passion for comprehensive health and want to contribute to a healthier lifestyle, we want to meet you!\n\nRequirements:\n· Completed secondary school.\n· Minimum experience of 6 months in similar positions.\n· Proven ability to provide excellent customer service and communication.\n· Availability to work full time with rotating schedules from Monday to Sunday.\n\nFunctions:\nCustomer service through WhatsApp, Instagram and Facebook.\nAttention of incoming and outgoing calls.\nResolution of queries, complaints and follow-up of cases.\nManagement of demanding or critical clients with a professional attitude.\nRegistration of customer service information in the system.\n\nConditions:\n\nMode: 100% remote\nDay: 12 hours per day\nMode: 5 days of work / 2 days of rest (rotating). \nSchedule range: (8:00 am - 09:00 pm)\nBenefits:\n· Entry to payroll from the first day with all the benefits according to law.\n· Discount in our stores.\n· Half day off for your birthday.\n· Educational agreement for you and your family.\n· Positive work environment aligned with sustainability values.\n· Possibility of career line and professional development.",