Job Description

We are an important holding company in the telecommunications sector, we have a national presence and today we are in the process of expansion, which is why we are seeking to incorporate a Level 1 Help Desk Support Operator for an important mining project.

The main functions of the position will be:
-Receive, record and manage incidents and service requests reported by users.
-Provide immediate solution at first level when possible, or escalate according to protocol.
-Monitor the status of open tickets and follow up until they are closed.
-Keep the user informed about the status of their request.
-Correctly document the solutions applied for future reference.
-Comply with the service times established in the service level agreements (SLA).
-Participate in internal training and continuous improvement activities.

Desired profile
-Medium or Higher Technician's Degree in Computer Science, Systems, Networks, Technical Support or related areas.
-2 years of proven experience as an operator or support technician in help desks or technical service centers in public or private organizations in the technology area.
-Technical knowledge in diagnosis and basic resolution of errors in operating systems (Windows, macOS, basic Linux).
-General knowledge of office automation (Microsoft 365, Google Workspace).
Management of printers, basic networks (Wi-Fi, structured cabling), connectivity and email.
-Use of ServiceNow tool.
-Basic knowledge of ITIL is desirable (not exclusive).
-Availability to work on projects.",