Job Description

About the Role
Title:
SBC Operations and Compliance Associate
Location:
Medford, OR United States
Hybrid
Job Tracking ID :
512272-908690
Job Level :
Any
Job Type :
Full-Time/Regular
Job Description:
Job Requirements
Exceptional communication skills; comfortable making several customer calls per day, sending numerous emails
Ability to develop a strong rapport with customers and deliver exceptional service while efficiently obtaining information; diligently follow up until required information has been obtained
Excellent time management skills and the ability to balance multiple priorities
Ability to analyze account activity, POS reports, audits and financials
Strong attention to detail and organizational skills
Ability to maintain professionalism at all times
Self-starter; ability to work independently as well as within the team framework
Intellectual curiosity and desire to continue to learn and develop everyday
Working knowledge of Microsoft Office/365 applications with an emphasis on Excel
Ability to commute to the Medford office three days per week
Commitment to Needham Bank's Core Values (Focus on Customer Relationship, Embrace Change, Work as a Team, Be an Asset to Your Community, Always Learn, and Do the Right Thing)
Education and Experience
Bachelor's degree or equivalent experience
2+ years in banking, financial services, compliance, BSA/AML
2+ years in a customer-facing role
Working Conditions/Physical Demands
Normal business office environment
Needham Bank offers a competitive salary and an amazing benefit package for a full-time employee which includes fully paid medical and dental insurance, HRA, 401(k) plan with an 8% bank match, paid time off (PTO), paid holidays, a bonus program, flexible spending accounts, vision service plan, group term life insurance, short and long term disability insurance, tuition reimbursement, and an Employee Assistance Program. We offer a great benefit package to our eligible part-time employees as well.
PAY RANGE: $25.73 - $33.45 - hourly
The pay range provided is based on what we believe is a reasonable estimate for the pay range for this job at the time of posting. Actual pay may vary based on experience, skills, and market factors; additional compensation may apply.
At NB, we are dedicated to building a diverse, inclusive and authentic workplace - if you are excited about this role, but your past experience doesn't align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles.
Needham Bank is an Equal Opportunity/Affirmative Action Employer. Needham Bank will provide all applicants for employment and all employees with equal opportunity for employment and promotion regardless of race, color, religion, gender, national origin or ancestry, age, disability, veteran status, military service, sexual orientation, genetic information, or gender identity.
The Specialized Banking Center (SBC) at Needham Bank provides business banking services for high-risk industries, including cannabis-related businesses, money services businesses, and BaaS providers.
This full-time, hybrid position is part of the growing SBC Operations and Compliance team and is responsible for managing compliance of the SBC portfolio, conducting customer outreach, and coordinating with state agencies and internal departments across the Bank.
If you're excited about this role but do not meet every requirement, we encourage you to apply. We value diverse experiences and believe great talent comes from many backgrounds.
Essential Duties and Responsibilities
Manage compliance alerts and cases related to state/federal licensing and registration, sales reporting, account activity, investigations, etc.
Conduct compliance-related outreach to SBC customers
Maintain accurate customer profiles and keep diligent notes
Perform background checks and conduct due diligence on business customers and their related parties
Maintain current knowledge of compliance-related issues and regulatory updates
Generate and analyze reports, sales data
Coordinate with state agencies
Collaborate with other departments: BSA, risk management, branch operations, analytics, etc.
Support the SBC Operations and Compliance Manager
Perform other duties as assigned