Job Description

OpenLoop is a fast-growing health tech company with a mission to transform the healthcare industry through innovative technology solutions. We service all 42,000 zip codes nationwide, connecting certified clinicians with digital health companies to expand access to quality care.
As part of our dynamic team, you'll collaborate with the Sales, and Customer Success departments to optimize our marketing operations. Our comprehensive services streamline the HR and Operations challenges in tele-health, making a significant impact in patient care across all 50 states.
Aplica exclusivamente en getonbrd.com.

About the Role
Responsibilities and essential functions include:
Scheduling appointments in EMR and EMR sub-organizations
Manage high volume phone line for office calls from patients
Manage phone and email customer service needs
Manage patient escalations calls and emails using problem-solving and resolution skills
Send appointment reminders including text, email, and/or call reminders through ZohoDesk or ZohoVoice applications
Sending medical records as necessary to payers and referrals
Other duties as assigned

Requirements
Work experience in customer service in US companies, preferably in a company related to the US healthcare system.
Knowledge of G-Suite, Slack and Jira (desired).
Knowledge of the US healthcare system (desired).
Effective communication.
Multitasking
Problem solving and organization skills.
Go-beyond, takes initiative on tasks.
Fluency in English (C1) and excellent written and verbal communication skills.
Available to work 100% on site.

Our Benefits
In addition to competitive salaries, this role includes:
Contract under a Peruvian company ID("Planilla"). You will receive all the legal benefits in Peruvian soles (CTS, "Gratificaciones", etc).
Full time job.
Unlimited Vacation Days
EPS healthcare covered 100% with RIMAC --Because you, too, deserve access to great healthcare.
Oncology healthcare plan covered 100% with Rimac
AFP retirement plan—to help you save for the future.
We will assign a computer in the office so you can have the best tools to do your job.
You will have all the benefits of the Coworking space located in Lima - Miraflores (Free beverage, internal talks, bicycle parking, best view of the city)

Accesible: OpenLoop ofrece espacios e infraestructura accesibles para personas con movilidad reducida.
Seguro de vida: OpenLoop paga un seguro de vida para sus empleados.
Estacionamiento de bicicletas: Hay un lugar privado para estacionar las bicicletas.
Cobertura de salud: OpenLoop paga o copaga cobertura de salud adicional a lo legal.
Aporte a pensión: La empresa contribuye con fondos para pensiones como 401(k) y otros.
Seguro dental: OpenLoop paga o copaga un seguro dental.
Estacionamiento gratis: OpenLoop ofrece estacionamiento de autos gratuito.
Computadora: OpenLoop proporciona una computadora para tu trabajo.
Vestimenta informal: OpenLoop no exige ningún código de vestimenta.
Áreas recreativas: Espacio para juegos o deportes.
Descuentos en compras: OpenLoop tiene convenios de descuentos con algunos comercios.
Vacaciones extra: OpenLoop otorga vacaciones pagadas adicionales al mínimo legal.
Bebidas y snacks: OpenLoop ofrece algunas bebidas y snacks de libre disposición en la oficina.