Job Description

About the Role
Title:
Performance Partner - Claims
Location:
Sydney Australia
Job Description:
Hybrid working with 50% office attendance for flexibility and collaboration
Drive business performance through actionable insights and stakeholder engagement
Partner for Senior claims stakeholders to help influence data-driven decision making.
As a Performance Partner, you'll translate performance data into clear actions that improve operational, financial, and customer outcomes. This is your opportunity to make a real impact by turning data into actionable strategies that drive operational, financial, and customer outcomes.
What You'll Do
Build strong relationships with the Claims Leadership Team, providing insights that drive effective decision-making and business performance
Collaborate with Finance, Actuaries, Product, Pricing, and Reinsurance to ensure consistent interpretation of results and connect operational teams
Lead the design and development of benefits tracking for key initiatives, supporting strategic goals and business metric setting
Facilitate workshops and presentations to clarify requirements, gain endorsement, and maintain stakeholder engagement throughout projects
Mentor and coach Data & Reporting Analysts, fostering a high-performing and engaging team environment
Champion the use of reporting tools and metrics to enhance business performance and support change programs
What You'll Bring
Relevant degree in Business, Economics, Finance, or Statistics (mandatory)
Minimum 3 years' insurance industry experience in a decision-making role, with deep understanding of reporting functions and claims operations
Advanced skills in Microsoft Excel, PowerPoint, and Word, applied to business analysis and reporting
Proven ability to manage senior stakeholders, coach team members, and deliver quality outcomes
Strong business acumen, problem-solving skills, and understanding of insurance industry metrics
Excellent presentation and written communication skills, with a collaborative and consultative approach
What You'll Enjoy
Access our award‑winning Shine platform - your central hub for exclusive perks, wellbeing support, career development, and recognition. Shine has been recognised for excellence in employee experience, making it easier than ever to access what matters most to you.
Paid study support, career breaks, on‑the‑job learning, and a $1,000 referral bonus for eligible employees
Free wellbeing coaching, a dedicated Employee Council, and confidential EAP access
Discounts at 400+ retailers, insurance savings, gym memberships, and reduced super fees
Paid volunteer leave, donation matching, and unlimited emergency response leave
Performance‑based bonuses and Suncorp shares for eligible employees
Diversity is celebrated through employee resource groups and inclusive policies for all families
At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate. We are passionate about creating a diverse, accessible, and inclusive culture where people feel valued, connected, and supported.