Job Description

At Epik we are looking for an Operations Professional to strengthen our support team, ensuring the continuity, quality and efficiency of the company's operational and technological processes.\nWhat are we looking for?\nQualified technologist, final semester student or professional in Systems Engineering or related careers.\nMinimum 2 years of experience in support areas (operations, technical support, help desk, platform operation or similar).\nManagement of SQL (technical test will be carried out).\nKnowledge in management of relational databases.\nManagement of Excel at an intermediate level (dynamic tables, advanced filters, basic and search formulas).\nWhat will you do?\nMonitor and execute daily operational processes, ensuring that the platforms and information flows work correctly.\nPerform queries in SQL for extraction, validation and analysis of information, supporting the needs of the different areas.\nManage incidents and requirements of internal users, providing solutions or articulating with the technology areas when necessary.\nCarry out the loading, updating and validation of databases, ensuring the quality and consistency of the information.\nSupport the automation and improvement of operational processes through the use of office tools and queries in databases.\nPrepare periodic reports in Excel to monitor operational indicators and compliance with service levels.\nWhat do we offer?\nIndefinite contract directly with the company\nWork modality: Remote\nWorkplace: Bogotá\nSchedules:\nRotating shifts from Monday to Friday: 9:00 a.m. At 6:00 p.m. - 11:00 a.m. At 8:00 p.m. - 2:00 p.m. At 10:00 p.m.\nWeekend availability every 15 days. Saturday: 8:00 a.m. At 6:00 p.m. Sunday: 9:00 a.m. At 10:00 p.m.",