Job Description

About Us
WORK accompanies families in Haiti and beyond out of poverty through good, dignified jobs. Our goal is simple, to ensure two heads of household are in living income jobs so that each family can pull themselves out of poverty forever.

We partner with families and communities to understand their needs, co-design programs and
services to address improvements, implement their recommendations, and invest in local leaders and community infrastructure. We commit to the communities we serve until they no longer need us, whether that takes 10 days or 10 years.

Part of our workforce strategy centers around collection of recyclables where we work to improve the lives and livelihoods of collectors and workers. We facilitate and coordinate the setting of and advancement of responsible sourcing standards across people-powered value chains, working with workers, recycling partners, and brand partners to ensure human rights and communities of collection as well as the environment are treated with dignity and respect.

Position Overview
The Program Manager, Guatemala will manage the setup of WORK’s accompaniment and supply chain programs for informal waste workers in Guatemala, with potential expansion to other countries in the region. This role will manage relationships with collection centers, processors, recycling facilities, and brand partners. They will also coordinate visits and collaborate closely with the Global Programs and Engagement teams to design, implement, and evaluate impactful initiatives. This position will play a key role in sharing stories from the field, contributing to the Annual Program Outcomes Report, and supporting research and development of new services to strengthen WORK’s mission across South and Central America.

Our culture is collaborative, entrepreneurial, and fast-paced. We maximize resources to provide the most effective services for the families we serve. We're looking for an entrepreneurial-minded, organized, and detail-oriented individual with a keen interest in helping us expand our model to new geographies. The new team member must be adaptable, positive, collaborative, and love to problem solve.

Responsibilities
Program Leadership and Operations
WORK’s accompaniment program for informal waste workers
Manage the setting up of WORK’s accompaniment program for informal waste workers in Guatemala, with support for future expansion to other countries South and Central America;
Manage WORK’s supply chain program, including collection centers, processors, and including recycling facilities in Guatemala;

Partner and Funder Engagement
Plan and lead visits to Guatemala for WORK team members and guests;
Organize, prepare for, and facilitate progress update meetings with funders and external partners; provide weekly updates to the global team and monthly updates to external partners;

Program Development and Collaboration
Work closely with Global Program Managers to design, implement, and evaluate programs against intended outcomes;
Incorporate feedback from the Global Team into programming for improvement;
Provide weekly updates to our global team and monthly updates to our partners;

Translation and Communications
Serve as our lead translator for Spanish speaking collectors and family members, and partners, both written and verbal;

Learning and Storytelling
Contribute to WORK’s Annual Program Outcomes Report;
Gather and share stories from families and programming to support the Engagement Team, including developing content themes and participating in virtual and in-person events
Support additional research and development on new services in Guatemala and other countries in Latin America , as assigned.

Desired Skills and Experiences
Experience managing local programs, preferably in South and/or Central America, ideally while working with an international team;
Strong understanding of supply chain operations, particularly in recycling, waste management, or circular economy;
Proven ability to coordinate across cultures and collaborate effectively with global teams;
Skilled in program planning, implementation, monitoring, and evaluation to achieve measurable outcomes;
Fluency in Spanish and English is required; proficiency in Portuguese is a plus.

How You Work
Data-driven — you turn research and insights into action
Curious and Entrepreneurial - You do well in uncharted territories and have the ability to find your way to creative solutions that reach the desired outcome.
Analytics and Insights - You love to learn and research. Being data-driven and putting data into actions excites you.
Team Member – You thrive in a team setting where you can lead and support your teammates.
Executes to Results – Hitting goals is important to you. You maintain a high standard and work hard to get results.
‘Can-do’ Attitude and Passion – Our mission, philosophy, and core values align with yours and you’re ready to give it a 100%.

Tools: Comfortable with Google Drive and Workspace, Asana, and Slack.
Other requirements:
Ability to work occasional nights and weekends, depending on organizational and networking events.
Ability to safely lift up to 30 pounds.
Valid driver’s license and consistent access to a vehicle.",