Job Description

Job Title: Virtual Receptionist\nJob Description:\nWe are looking for professional receptionists WITH ADVANCED ENGLISH (C1+), articulated and customer-oriented to manage incoming calls representing multiple client companies. This is not a traditional call center. The selected candidates will work as an extension of each client's team, providing personalized service, scheduling appointments, filtering calls and guaranteeing an experience for the professional client.\nThis position begins as a partial opportunity with a clear path to full-time employment depending on performance and needs of the business.\nSchedule:\nPartial Time (Part-Time)\nFrom Tuesday to Friday Working hours between 8:30 AM and 5:00 PM (Pacific Time) (20 hours a week, 4 hours a day).\nModality: Remote.\nResponsibilities:\nRespond to incoming calls live on behalf of multiple companies clients.\nFilter, announce and transfer calls in a professional way.\nProgram appointments and manage calendars.\nDocument with precision the information of those calls and detailed messages.\nLearn and retain specific account instructions for numerous clients.\nAdapt the communication style to represent different companies in a professional way.\nUse CRM and telephone systems to manage interactions with customers.\nManage a high volume of calls while maintaining professionalism and precision.\nProvide exceptional customer service and maintain solid relationships with customers.\nFollow the company's procedures by exercising certain judgment during conversations.\nKeep records and precise updates within the company's systems.\nCollaborate with supervisors and team members to guarantee service excellence.\nMandatory requirements:\nAdvanced or native English communication skills, both verbal and written.\nMinimum 2 years of experience in an intensive use role. telephone.\nPrevious experience as a receptionist, virtual receptionist, reception representative, customer service representative, call manager, admission specialist or similar.\nExcellent grammar, punctuation and written communication skills.\nSolid multitasking and active listening skills.\nComfortable handling consecutive incoming calls during the journey work experience.\nExperience in using CRM systems, telephone systems, programming tools or similar platforms.\nProfessional, friendly and secure telephone presence.\nReliable internet connection and stable configuration to work from home.\nQuiet and distraction-free work environment.\nDesirable requirements (optional):\nBilingual English (C1+) /español. \nExperience in legal operations, law firms, abogados or admission of legal cases.\nExperience in real estate management (property management).\nFamily with the home service industry (electricity, HVAC, technology, construction or general contracting).\nExperience with HighLevel CRM (GoHighLevel).\nExposure to health and wellness businesses (chiropractic practices, acupuncture or masotherapy).\nPrevious experience providing support to clients or companies based in EE. UU.\nFamiliarity with EE culture, terminology and business communication standards. UU.\nSkills:\nProfessional telephone etiquette\nExcellence in customer service\nCustomer scheduling\nCRM management\nMulti-area\nActive listening\nWritten communication\nDetailed attention\nAdaptability\nTime management\nCall management\nResolving problems\nRelationship management\nOrganizational skills",