Job Description

We invite you to be part of UC CHRISTUS!\nAt UC CHRISTUS we work to accompany our patients from a comprehensive perspective, where communication plays a key role in strengthening the bond, transmitting purpose and giving meaning to each care experience.\nWe foster diverse teams, valuing the seal of each person and promoting inclusive work environments, in line with Law 21,015.\nBecause together we can transform the experience of our patients and communities, we are looking for our: Executive Replacement for Call Center BO\nYour mission will be:\nContact the patients of the assigned portfolio in order to complete the payment of hospital bills, identifying their needs, clarifying information, analyzing the status of the account and offering solutions or alternatives according to the guidelines and standards of the UC CHRISTUS Network.\nMain functions:\nCarry out collection procedures for patients through calls, emails and WhatsApp.\nKeep the information in the account updated and accurate. the area's systems.\nMaintain fluid and constant communication with the patient, providing guidance and monitoring throughout the payment process.\nInform management about the current status of the patients managed.\nPrepare daily management reports.\nVerify and periodically update patient contact information.\nRequirements:\nComplete secondary education.\nExperience of 1 to 2 years in similar positions (call center, collection or customer service). clients).\nManagement of computer tools and ability to manage multiple platforms simultaneously.\nResidence in the Metropolitan Region (exclusive, does not apply to regions).\nMode and schedule:\nHome office, with one face-to-face day per month in cowork mode (Santiago Centro).\nMonday to Thursday from 8:30 a.m. to 5:00 p.m., Friday from 8:30 a.m. to 4:30 p.m.",