Job Description

About Influx\nInflux provides customer service for brands and tech companies on demand, 24/7, every day of the year, including holidays. Our global team of agents and managers works across time zones to deliver exceptional customer experiences for world-class clients.\nWere growing fast and currently hiring agents to support our talent pipeline needs\nIf you have experience in any one of the listed backgrounds, please feel free to apply:\n E-commerce & Fashion\nExperience with online retail platforms or fashion brands, including tools like Shopify and Gorgias. Strong written communication skills and the ability to deliver top-tier customer support are key.\n Installation Services (Voice Support)\nComfortable handling high call volumes, with strong voice support experience. You thrive in a fast-paced, detail-oriented environment.\n Tech & App Support\nSkilled in troubleshooting software, mobile apps, or hardware. Able to guide customers through technical challenges with clarity, patience, and empathy.\n Fintech\nExperience supporting digital financial platforms that offer secure, fast, and seamless cross-border payment solutions. Confident in assisting customers with transactions and navigating digital financial services.\n Telecommunications / Mobile Network\nExperience in a mobile network or any telecommunications company.\nEssential Duties:\nHandle high volumes of customer interactions on phone, email, and chat\nProvide timely and effective support to resolve customer issues\nDeliver a positive customer experience while meeting performance KPIs\nCommunicate clearly and professionally with customers and internal teams\nIdentify customer needs and offer appropriate solutions\nTake ownership of customer concerns through to resolution\nBuild and maintain strong customer relationships\n Technical Requirements (BYOD)\nLaptop only (No Chromebook, Linux, or Desktop) | Windows 10+\nIntel Core i5 (10th Gen+) | 8GB RAM minimum\n5055 Mbps internet speed | Wired, noise-cancelling headset\nQuiet, dedicated workspace\n Influx never charges fees during recruitment. Official emails come from @influx.com only.\nLanguage requirements: English and Spanish\nApplication must be submitted in English\n Ready? Click the link above and apply today!",