Job Description

The Role:
We’re seeking an upbeat, empathetic Remote Customer Support & Property Lead to join our self-storage management team. This role is a perfect fit for a \"people person\" who finds genuine joy in helping others, solving problems, and providing a world-class service experience.
Working closely with our two founders, you will be the heart of our customer interactions. We are looking for a service-oriented professional who takes pride in making every caller feel heard, helped, and valued. If you love brightening someone’s day and are motivated by performance bonuses for achieving excellence, we want to meet you!
No specific self-storage experience is necessary—we value your attitude and communication skills above all else.
$25,000 MXN / month salary + review bonuses
Fluent, minimal accent verbal and written English is required.
Key Responsibilities
Customer Concierge: Answer inbound calls with a warm, high-energy greeting. Listen to customers' needs and guide them to the storage solution that best fits their situation.
Creating \"Wow\" Moments: Deliver an amazing service experience from the first inquiry to the day they move out. You’ll be the go-to person for questions, ensuring every interaction is stress-free.
Reputation Excellence: Earn 5-star Google reviews by providing such a high level of care that customers want to share their experience (this is a key metric tied to your bonus structure!).
Account Resolution (Collections): Proactively reach out to customers with past-due balances. You’ll use your great communication skills to help them bring their accounts current with kindness and professionalism.
Property Coordination: Manage the digital \"front desk\"—assisting with lease agreements, helping customers navigate their accounts, and keeping our property software updated and organized.
Proactive Support: Follow up with people who have expressed interest in our units to ensure they have all the information they need to join our community.
Qualifications
Naturally Upbeat: You have a positive, \"can-do\" attitude and a voice that smiles over the phone.
Confident Communicator: You are comfortable having various types of conversations—from welcoming a new customer to discussing a late payment—always maintaining a professional and helpful tone.
Empathy & Patience: You enjoy helping people and can turn a complex or stressful situation into a smooth, happy experience for the customer.
Detail-Oriented & Organized: You are comfortable using Google Workspace and can learn our property management software quickly to keep things running smoothly.
Motivated by Success: You love seeing the direct results of your hard work and enjoy earning bonuses for maintaining high customer satisfaction and property occupancy.
Self-Starter: You are reliable, manage your time well, and take personal initiative to improve our service processes.
Offer
Competitive Base Pay + Performance Bonuses: Specifically incentivized by 5-star reviews, successful rentals, and keeping account balances healthy.
Fully Remote Work: Support our customers from the comfort of your home.
Direct Collaboration: Work directly with the company founders in a supportive, growth-oriented environment.
Application Instructions
The following application will take about 30 minutes to complete. It is designed to give us a sense of your personality and your approach to helping customers. We appreciate the time you take to share your story with us.
Note: Emails to our company line are not necessary and won't influence the process. Use of ChatGPT or similar AI services to complete the application will result in disqualification.",