Job Description

At SOLVO we are looking for a Customer Service Representative to support a US client in the Personal Injury sector. If you are passionate about customer service, have organizational skills and enjoy working in a dynamic environment, this opportunity is for you!\nSchedule and modality\nSchedule: Monday to Friday, 8:00 AM 5:00 PM (CST)\nModality: Remote\nRequirements\nAdvanced English (B2/C1) conversational and written.\nMinimum 1 year of experience in Customer Service, Call Center, Client Support or roles similar.\nExcellent communication and customer service skills.\nAbility to manage multiple tasks and track processes.\nExperience in the legal, medical or case management sector (desirable).\nResponsibilities\nProvide care and support to clients throughout the service process.\nCoordinate appointments, deliveries, requests and follow-up of services.\nMaintain constant communication with clients, attorneys, healthcare providers and internal teams.\nUpdate and manage client and case information in an organized and accurate manner.\nFollow up on documentation and requests to guarantee an exceptional client experience.",