Job Description

Latest news: TTEC obtained the “Great Place to Work” recognition in Mexico.

Be the spark that lights up the days and boosts your career with TTEC's award-winning work experience. As a Trilingual, Spanish-English-Portuguese Customer Service Representative working in Mexico City, you will be part of bringing humanity to business. #TTECexperience

What you will be doing

Are you passionate about helping others and giving them peace of mind? In this role, you will work to resolve customer issues before escalating them to the next level. Whether it's getting customers answers quickly, accurately viewing products, or solving their problems with a smile, you'll be the difference between an average customer experience or an exceptional one.

During a typical day, you

·Respond to incoming customer communications

·Conduct research and provide answers to customers to resolve their problems

What you bring to the position

·Brazilian Portuguese, English and advanced Spanish both written and spoken

·Knowledge in technical support

·Must be available to work weekends and evenings

·Ability to navigate through multiple web applications simultaneously (multitasking)

·Proficiency in the use of Microsoft Windows

·Living in Mexico City or its surroundings, that is perfect. Do you live in the State? That's cool too

What you can expect

·Competitive salary

·Support in your career and professional development and an inclusive culture in a community-minded organization where giving back is encouraged

·A global team of curious minds, guided by our company values

·And yes… more benefits like recreational events in our offices, school reimbursement, Employee Resource Groups, like Women in Leadership, and a focus on wellness for moms, like breastfeeding programs

A little more about your position

We are committed to ensuring you have the skills and support to succeed in your role throughout your career. From your first day of training, through individualized webcam-enabled engagement and coaching, to thousands of free courses to support your career growth wherever it takes you. And we know you bring with you the one necessary ingredient that can't be taught: a caring, caring nature that will shine through as you help clients. Our TTEC community is here for you, as a dynamic global family.

You will report to the Team Leader. You will contribute to the success of the customer experience and the overall success of the team.

About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped businesses create engaged, delighted and profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's iconic, disruptive and leading brands, we talk, message, text and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. Our goal is to reflect the communities we serve, not only providing incredible service and technology, but also humanity. We make sure all of our employees feel valued, like they belong, and comfortable being their authentic selves at work. As a global company, we know that diversity is our strength because it allows us to see things from different points of view and for you to add value in a unique way.

#TT049OW",