Job Description

Job Summary\nThis position helps UPS deliver excellent service and create value for customers by monitoring processes and providing solutions that drive growth. In addition, it helps identify and overcome barriers that affect the success of employees and customers.\nWorking hours: Monday to Friday between 1:00 a.m. and 5:00 p.m. m. and 1:00 p.m. m. (42 hours per week) Must live in Medellin or the Aburrá Valley Metropolitan Area\nResponsibilities\nAssist customers with questions related to their packages and collaborate with other UPS employees to find solutions to facilitate delivery when necessary\nKeep abreast of performance goals and results achieved\nMeet or exceed key performance indicators (KPIs), such as: Customer Satisfaction Survey Scores, Quality, Customer Impact Time, Compliance with schedules, among others.\nPropose ideas and solutions to improve the UPS experience\nPerform multiple functions and skills (multiskilling)\nRequirements:\nStrong customer service and active listening skills\nExcellent written and verbal communication skills, as well as the ability to solve problems\nAbility to manage multiple tasks simultaneously in a dynamic, fast-paced environment, with minimal supervision and great attention to detail\nExperience in customer service or tasks general administrative (desirable)\nEnglish level of 70%. (required)\nBe a student or graduate of a technical or higher degree\nUse of office tools (Microsoft Office) and computer systems.",