Job Description

The vision of Clinical Health Network for Transformation (CHN) is to support the mission and promise of Planned Parenthood to bring high-quality, affordable care to every member of our communities. CHN is a collaboration between Planned Parenthood affiliates across the United States. CHN is looking for individuals who are committed to supporting our shared goal of strengthening and enhancing our awareness and commitment to advancing the cause of health equity in our organization.Reporting directly to the Revenue Cycle Manager, the Self-Pay & Customer Service Specialist is responsible for managing self-pay accounts and providing exceptional customer service to patients. This role involves handling patient inquiries, setting up payment plans, and ensuring timely collection of outstanding balances while maintaining positive patient relationships. 
Essential Functions
Manage self-pay accounts by setting up payment plans and ensuring timely collection of outstanding balances 
Provide excellent customer service to patients, addressing billing and payment inquiries, and offering solutions to resolve any concerns 
Accurately post payments and adjustments from patients into the billing system 
Perform regular reconciliations of patient accounts to ensure accuracy and completeness 
Investigate and resolve any discrepancies or disputes related to patient accounts in a timely manner 
Maintain accurate and up-to-date financial records, including payment plans and collection activities 
Generate and analyze reports on self-pay accounts and customer service interactions to monitor cash flow and identify trends or issues 
Perform various clerical activities to support daily operations 
Creates and promotes a culture of continuous improvement
Ensures compliance with all CHN and affiliate policies, as well as all state and federal regulations
Demonstrates a commitment to CHN and Planned Parenthood’s mission related to health equity, especially centering racial equity, and deep sense of accountability to community
Demonstrates a commitment to learning about and enhancing practices related to racial equity and the impact of structural racism on healthcare systems
Provides positive and development feedback and accountability related to practices including, but not limited to, equity
 
The above duties and responsibilities are not an exhaustive list of required responsibilities, duties, and skills. Other duties may be added, and this job description can be amended at anytime.Qualifications and Experience (Required)
Minimum of 2 years of relevant account receivable experience   
Previous experience using ICD-10 Medical Coding and Current Procedural Terminology (CPT)  
Knowledge of medical terminology  
Strong analytical and problem-solving abilities  
Proficiency with Microsoft software (Excel, etc.)  
Demonstrated ability to maintain a customer-centric service approach in a fast-paced environment  
Excellent written and verbal communication skills and ability to collaborate and interact with all levels within and outside of CHN if necessary  
Strong attention to detail and follow-up; and ability to multi-task in fast-paced environment  
Demonstrated dedication to Planned Parenthood’s mission, vision, and values  
Strong interpersonal skills and the ability to build relationships with stakeholders  
Excellent time management, and problem-solving skills  
Qualifications and Experience (Preferred)
Strong General Technology Skills: proficient utilization of Excel, Word, and Windows environment,Epic, eCW, NextGenor other practice management systems experience a plus 
Medical Billing and Coding certification, a plus 
Key Requirements
Commitment to advancing race (+) equity in one’s work: interested in expanding knowledge about the role that racial inequity plays in our society
Awareness of multiple group identities and their dynamics, bringing a high level of self-awareness about personal identity, empathy, and humility to interpersonal interactions
Demonstrated ability to communicate clearly and directly as well as hear and act on feedback related to identity and equity with the aim to learn
Strong sense of accountability to equitable practices
Understanding of the impact of identity dynamics on organizational culture
Commitment to CHN and Planned Parenthood’s In This Together service ethos, workplace values, and service standards
$18.50 - $27 an hourCHN believes in fair and equitable pay. Above is the pay range for this role. Please note that actual salaries may vary within the range, based on factors including, but not limited to, education, training, experience, professional achievement, and business need.
 
CHN provides employees with a competitive benefits package; some highlights include the following.
- Health Care Coverage (Medical, Dental, & Vision); eligibility for full-time, regular employees on date of hire 
- Flexible Spending Accounts and Health Savings Account 
- Short-Term Disability and Basic Life & AD&D Insurance provided by CHN 
- Voluntary elections for Long Term Disability and Additional Life & AD&D Insurance available at cost 
- Employee Assistance Program 
- Retirement Plan, 3% employer match after one year of service  
- Paid Time Off Program includes accrual-based PTO, Health Time Off (HTO), and nine (9) paid Holidays 
Clinical Health Network for Transformation (CHN)  is an equal employment opportunity employer. We comply with all applicable laws prohibiting discrimination based on race, color, religion, gender and gender expression/identity, age, ethnicity, national origin, ancestry, physical or mental disability, uniformed service member/veteran status, marital status, medical condition, pregnancy, sexual orientation, citizenship status, genetic information, as well as any other category protected by federal, state, or local. We are committed to building an inclusive workplace that values racial & social justice. We strongly encourage all persons to apply, including members from all racial and ethnic groups and members of the LGBTQIA+ community.  Please mention the word **COMFORTABLY** and tag RODguMTk4Ljk5LjE0Mw== when applying to show you read the job post completely (#RODguMTk4Ljk5LjE0Mw==). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.