Job Description

About the Role
Title:
Sr. Employee Relations Business Partner
Location:
United States
Job Description:
Company Overview
Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).
What you'll do
As a key member of our cohesive, values-driven team, the Sr. ER Business Partner will act as both a trusted advisor and a culture steward. You will handle the full spectrum of sensitive and complex ER issues with empathy and rigor, including investigations, accommodation and caregiver requests. You will also develop, amend, and administer policies, conduct manager enablement sessions and participate in projects, as needed. Crucially, you will leverage casework data to identify trends and provide proactive, strategic guidance to HRBPs and business leaders to mitigate risk, drive systemic solutions and foster a positive work environment.
This position is an individual contributor role reporting to the Sr. Director, Employee Relations.
Responsibility
Plan and conduct prompt, thorough, and impartial investigations in response to a range of employee relations concerns, including harassment, discrimination, retaliation, and other allegations related to potential violations of rules, regulations, policies, and procedures in partnership with Legal
Analyze evidence, and document findings in clear, comprehensive, and professional investigation reports
Communicate regularly to relevant stakeholders; including Legal, HR Business Partners, business leaders, and involved parties regarding pending investigations
Ensure all investigations and employee relations remediation plans comply with applicable employment laws, regulations, and company policies and procedures
Address accommodation and caregiver exception requests to ensure compliance, business alignment, seamless coordination, and exceptional service delivery for employees
Utilize case management system to track and analyze investigation data, identify recurring issues/trends, and recommend proactive mitigation strategies
Create, update and administer relevant HR policies and procedures
Conduct training to HR and managers regarding compliance related policies and procedures
Participate in projects as needed
Remote:
Employee is not required to be in or near an office frequentlyand works from a designated remote work location for the majority of thetime.
Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.
What you bring
Basic
Bachelor’s degree in a related field
8+ years of related experience
4+ years of experience conducting investigations, including interviewing complainants, witnesses, and respondents, analyzing investigative data, production of investigative documentation, and reporting out to relevant stakeholders
Experience influencing, developing effective relationships with and providing guidance and coaching to HR business partners, managers, and leadership on complex employee relations issues
Experience working in an international company with a shared services structure, within a matrixed environment
Experience with state and federal labor laws (including ADA, PWFA, ADEA, FMLA, OSHA, and FLSA), EEOC regulations, and HR best practices
Preferred
High levels of empathy, discretion, and emotional intelligence to handle sensitive situations with care and that build trust with employees at all levels
Proficiency in mediating disputes and finding equitable resolutions that maintain trust and respect
Ability to critically assess complex situations, synthesize information, and develop effective and timely solutions
Excellent written and verbal communication skills to prepare clear reports, provide updates, and communicate findings and recommendations to stakeholders
Experience in a high-tech environment
Technical Agility with the following tools: Google Suite, Workday, Zoom Video Conferencing, HR Acuity ER case management system
Wage Transparency
Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.
Based on applicable legislation, the below details pay ranges in the following locations:
California: $132,700.00 - $206,800.00 base salary
Illinois, Colorado, Massachusetts and Minnesota: $126,500.00 - $173,900.00 base salary
Washington, Maryland, New Jersey and New York (including NYC metro area): $126,500.00 - $182,500.00 base salary
Washington DC: $132,700.00 - $182,500.00 base salary
Ohio: $111,100.00 - $152,725.00 base salary
This role is also eligible for the following:
Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
Stock: This role is eligible to receive Restricted Stock Units (RSUs).
Global benefitsprovide options for the following:
Paid Time Off: earned time off, as well as paid company holidays based on region
Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
Retirement Plans: select retirement and pension programs with potential for employer contributions
Learning and Development: options for coaching, online courses and education reimbursements
Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events