Job Description

About the role
Title:
Senior Living Advisor - Nationwide
Location:
United States, remote
Department:
Customer service
Job Description:
Brookdale is a great place to be
:
Friendly hospitality and neighborliness for our residents and families.
Homey feeling and total comfort for residents and visiting family members.
Entertaining events and meetups so our residents can find connections in groups and 1:1 settings.
Industry leader in clinical care.
Nationwide company with 589 communities as of November 30, 2025, offering many opportunities to grow and learn as a sales professional.
Extensive corporate support including a robust training program.
Job Description
Improve your life, including yours. If you want to work in an environment where you can become your best possible self, join us! You will earn more than a salary; You can find opportunities to grow your career through professional development, as well as ongoing programs geared toward your overall health and well-being. A full suite of health insurance, life insurance, and retirement plans are available and vary based on employment status.
Eligibility for part- and full-time benefits
Medical, dental and vision insurance
401(k)
Associate Assistance Program
Employee Discounts
Referral program
Early access to earned wages for hourly associates (outside of CA)
Optional voluntary benefits including identity theft protection and pet insurance
Eligibility for full-time benefits only
Paid time off
paid vacation
Life insurance provided by the company.
Adoption benefit
Disability (short and long term)
Flexible Spending Accounts
Health Savings Account
Optional life and dependent life insurance
Optional voluntary benefits including accident, critical illness and hospital indemnity. Insurance and legal plan.
Tuition Reimbursement
Base salary within the range will be determined by the applicant's skills and experience. The role is also eligible for team-based bonus opportunities. Temporary associates are not eligible to receive benefits, but may participate in the company's 401(k) program.
Veterans, transitioning active duty military personnel, and military spouses are encouraged to apply. To support our associates on their path to becoming U.S. citizens, Brookdale offers to advance naturalization application fees (Form N-400), up to $725, less applicable taxes and withholding, for qualified associates who have been with us for at least one year.
The application period is expected to close within 30 days from the date of publication.
Responsibilities
Creates a connection with families and helps them care for their aging loved ones by connecting them with one or more of Brookdale's nearly 700 communities nationwide and recommending that they take the next step to come and see how we enrich the lives of those we serve with compassion, respect, excellence and integrity.
Helps families seeking help with senior housing or other in-home assistance.
Identify Brookdale communities or other resources that best fit a family's needs.
Persuade people to take action by visiting Brookdale communities and learning about available options that will improve their quality of life and schedule appointments for families to visit one or more Brookdale communities.
Updates databases with customer/prospect status and changes, ensuring data quality meets all compliance requirements. Nurture potential customers who are not yet ready to be forwarded to a particular community by providing them with information related to the customer's expressed interest or need and with scheduled follow-up conversations to advance them in choosing a community to visit as quickly as possible.
Supports Brookdale communities through outbound calls and emails with the goal of updating prospect status and information within the database and scheduling appropriate follow-up activities within the database for the community sales associate, with emphasis on scheduling an appointment for the prospect to visit the community.
Works closely with community sales and operations associates as an extension of your sales team.
Actively participates with supervisors and other team members in interactive training and coaching processes and cultural development activities throughout the department.
This job description represents an overview of the responsibilities for the position listed above. It is not intended to represent a complete list of responsibilities. An associate must perform all duties assigned by his or her supervisor.
Ratings
Education and experience
A high school diploma or equivalent is required, and a bachelor's degree (B.A or B.S) from a four-year college or university is preferred. Two years of experience in sales, pre-sales, inside sales or appointment setting preferred. Related experience in healthcare or call centers is also preferred.
Certifications, licenses and other special requirements
None.
Management/Decision Making
Applies existing guidelines and procedures to make various decisions. Uses good judgment and experience to solve moderately complex problems based on precedent, examples, reasonableness, or a combination of these.
Knowledge and skills
You have a working knowledge of a skill or discipline that requires basic analytical ability. Has a general understanding of the work environment and process. Has practical knowledge of the organization. Has knowledge of the aging process and the needs of older adults in all product lines. Ability to operate personal computers and related software. Ability to effectively manage time, tasks and projects in a dynamic environment is required. Ability to present oneself and Brookdale as an organization ready to meet the needs of seniors to maximize their quality of life by providing them with the highest quality of care and services. Ability to generate trust and act honestly in relationships with others. Ability to evaluate and understand customer expectations, needs and circumstances. The ability to listen and communicate effectively verbally and in writing is essential. Must be a self-starter who excels in organizational and time management skills and can work without close supervision.
Physical demands and working conditions
standing
walking
sitting
Use hands and fingers to manipulate or feel
Reach with hands and arms
Crouch, kneel, crouch or crawl
speak or listen
Lifting capacity: up to 25 pounds
Vision
Requires interaction with coworkers, residents, or vendors.
Weekend, afternoon or evening work if necessary to ensure shift coverage.
Brookdale is an equal opportunity employer and a drug-free workplace.
Job ID25021929
Job CategorySales and Marketing
Bachelor's LevelHigh School Graduate
Work scheduleFull time
Locations 105 Westwood Pl, Brentwood, TN, 37027, USA (Remote)
Minimum and maximum hiring range per period$16.15 - $18.50 / hour