Job Description

Description
Spanish company with an inclusive approach, based in Madrid and presence in Mexico and Portugal. Specialized in information technology consulting services, collaborating with high-level organizations such as KYNDRYL, PWC, ACCIONA, INDRA, NTT DATA, BBVA Bancomer, Santander, Walmart, Heineken, Alsea, among many others.

We are currently requesting:
- Service Desk, Service Desk, 1st level Support, Remote Support, Help desk

Responsibilities:
- Attention and resolution of incidents at the first level such as internet connection of the equipment.
- Incident management: Receive and manage service requests, such as password resets or database access.
- Problem management: Identify and classify the types of incidents and service interruptions.
- Change management: Communicate important changes.
- Knowledge Management: Provide detailed knowledge bases, help videos and frequently asked questions.
- Monitoring and reporting: Monitor and generate reports on the service.
- Communication and coordination: Act as a communication channel between users and other service management functions.
- Monitor company processes: Provide information in real time.
- Improve service quality: Ensure that business processes work properly and safely.
- Preferred use of ServiceNow or similar ticketing tools.
- Desirable use of Avaya or CISCO communication tools.
- Excellent attitude.

Offered:
- Rotating hours and 24/7 service
- Immediate hiring.
- A dynamic and constantly evolving work environment.
- Location: Remote and in-person (Polanco).

Those who feel motivated by technology and the development of solutions for market-leading clients can apply by sending their resume in Word format.

Join Irium México and be part of the commitment to innovation and digital transformation!",