Job Description

We are SODIMAC-MAESTRO, a leading Retail company in the construction and Home Improvement sector, being part of one of the companies with the best reputation, talent attraction and sustainability management in Peru according to the Merco Companies, Talent and ESG Responsibility Ranking, is looking for:\n\nAs a Back Office E-Commerce Advisor you will be responsible for:\n1. Comply with standard operating procedures (SOP)\n2 Carry out the collection procedure efficiently (credit cards, checks, bank deposits and others). As well as correctly carrying out the cash document matching process.\n3. Maintain effective communication with the resolution areas to manage assigned tasks\n4. Ensure the custody of documents resulting from cashier transactions during the shift\n5. Always maintain an empathetic and positive attitude towards internal and external clients.\n6. Execution of legal documents (checks, credit notes) as well as claims for returns and transfers not made.\n7. Appropriately use the authorization for issuing credit notes, according to standard operating procedures (SOP).\n8. Comply with the communication protocol during calls made to clients.\n9. Ensure compliance with the deadlines established in each procedure and thus achieve the area's indicators.\n10. Report any anomaly or situation that goes against the company's ethics policy.\n11. Provide a good work environment to maintain a good work environment.\n12. Attend training scheduled by your immediate boss.\n13. Respect the markings according to the assigned shift grid.\n14. Comply with the improvement actions and functions proposed by the immediate boss.\n\nRequirements:\nMinimum experience of 6 months as a Cashier.\nExperience performing similar functions: Collection processes, return management, credit notes, issuance of payment slips, invoices, etc.\nKnowledge of means of payment: credit cards, checks, bank deposits and others.\nComplete secondary school.\nComplete availability to make schedules rotating.\n\n\nSODIMAC offers you the following benefits:\n*Being part of one of the companies with the best reputation, talent attraction and sustainability management in Peru according to the Merco Companies, Talent and Responsibility ESG Ranking.\n*Living a culture that values and promotes diversity, inclusion and equal opportunities for all.\n*Having an excellent work environment and opportunities for professional growth.\n*Accessing our Benefits Plan inclusive, focused on comprehensive well-being and balance between work and personal life.\n*Belong to the Falabella Group and access job development opportunities, as well as corporate discounts\n*Receive constant training in our School of Excellence.\n*Participate in the Recognition Program aligned with our purpose and values.\n\nWORK WITH US\nYOUR FUTURE BEGINS HERE!",