Job Description

We are SODIMAC-MAESTRO, a leading Retail company in the construction and Home Improvement sector, being part of one of the companies with the best reputation, talent attraction and sustainability management in Peru according to the Merco Companies, Talent and ESG Responsibility Ranking, is looking for: \n \nAs a SAC Advisor you will be responsible for: \n1. Answer calls to customers to answer questions about products, dispatches, facilities, product stock, etc.\n2. Serve the customer through our listening channels (video call, telephone, WhatsApp, among others) with claims and complaints about products, dispatches, installations, sales out of stock, etc.\n3. Serve the client through our listening channels their requests and requirements for rescheduling offices, installations, product changes, etc.\n4. Coordinate and follow up on customer queries, requirements and complaints with the different store, remote sales and support office departments.\n5. Maintaining a connection in contact center systems vs. minimum marking of 95%.\n6. Correctly register complaints in applications such as CRM and Centah (Facilities).\n7. Comply with the Call Quality Protocol.\n8. Stay updated on service rates, current promotions (unbeatable, self-liquidating), catalogs, etc.\n9. Comply with the policies and procedures of the Falabella Contact Center.\n10. Carry out administrative, non-permanent and rotating tasks, preparing credit notes, monitoring and coordinating truncated dispatches, among others.\n11. Raise repetitive and/or unusual requirements that may be collectively affecting clients\n12. Comply with standard operating procedures (SOP)\n13. Other functions inherent to your position or that your immediate boss assigns.\n \nSODIMAC offers you the following benefits: \n*Be part of one of the companies with the best reputation, talent attraction and sustainability management in Peru according to the Merco Companies, Talent and ESG Responsibility Ranking. \n*Live a culture that values ​​and promotes diversity, inclusion and equal opportunities for all. \n*Have an excellent work environment and opportunities for professional growth. \n*Access our inclusive Benefits Plan, focused on comprehensive well-being and balance between work and personal life. \n*Belong to the Falabella Group and access job development opportunities, as well as corporate discounts \n*Receive constant training in our School of Excellence. \n*Participate in the Recognition Program aligned with our purpose and values. \n \nWORK WITH US \nYOUR FUTURE STARTS HERE!",