Job Description

Are you passionate about technology and helping people? We are seeking Frontline Support talent to manage a high volume of requests in dynamic and diverse customer environments. If you like solving problems, constantly learning, and providing a great user experience, this opportunity is for you!

Features:
•\ Attention to requests via telephone, email and portal
•\ Registration, categorization and prioritization of tickets according to SLA
•\ Resolution of common incidents such as:
o\ Password reset and account unlocking
o\ Microsoft 365 basic support (Outlook, Teams, OneDrive)
o\ Printer, VPN and connectivity issues
o\ Workstation support (performance and software installation)
•\ Execution of user onboarding and offboarding processes
•\ Monitoring of runbooks and SOPs
•\ Effective escalation to Level 2 with clear and complete information
•\ Constant communication with users and internal teams

What are we looking for in you?
•\ Excellent service and communication attitude
•\ Basic/intermediate knowledge in:
o\ Active Directory / Enter ID
o\ Microsoft 365 (basic administrative level)
o\ Ticket systems
•\ Ability to manage multiple tickets and priorities
•\ Focus on results and compliance with KPIs
•\ Level B2 of English (Essential)
•\ Experience of 6 months to 2 years in the area

What do we offer you?
100% remote work
Learning and growth opportunity in the IT area
Job stability",