Job Description

Do you have experience leading commercial teams in call center operations and do you speak Portuguese at C1 or native level? \n\nWe are looking for a bilingual call center Supervisor focused on indicator management, talent development and optimizing performance metrics for commercial and consulting operations in the region.\n\nWhat we are looking for:\n\nTraining: Technician, Technician professional.\nExperience: Minimum of 1 to 2 years performing the role of supervisor, team leader or coordinator in call center operations (desirable in commercial lines, consulting sales, B2B, e-commerce or fullfilment).\nLanguage: Advanced Portuguese (C1 or native) and fluent Spanish. strategic, operations KPI management (CSAT, FCR, sales metrics, adherence, conversion), analytical capability for data-driven decision-making, business coaching and conflict resolution.\nLocation: Home office modality (available for residents in Bogotá or Medellín that we offer:\nLocation: Compensation). Salary of $4,000,000 + variable of $200,000 + all statutory benefits.\nType of contract: Undefined directly with the company.\nWorkday: Rotating hours Monday through Friday from 6 a. m. at 6 p. m. (42 hours weekly). With availability to work holidays depending on the operation.\nModality: 100% home office with work equipment provided by the company.\n\n¡If you want to boost your career leading international teams in an expanding company, apply today and take on this challenge together!"