Job Description

We are looking for a Quality and Training Supervisor with experience in outbound campaigns and with soft skills for team management...\n\nThe applicant must meet the following conditions: \n\n- Have a minimum of 2 years' experience in the Call Center field as a Quality and/or Training Supervisor (INDISPENSABLE)\n- Bachelor's degree or degree in Business Administration, Education or similar.\n- KPI management for telecommunications and/or campaigns educational.\n- Advanced use of Microsoft Excel\n- Ability to work as a team, lead and positively influence the work area.\n- Excellent communication and treatment with clients, with skills for negotiation and conflict resolution.\n\nHOURS:\n\nMonday to Saturday from 9am to 6pm. (Sunday breaks)\n\nMODALITY:\nTeleworking\n\nBENEFITS:\n\n- A good work environment for you to have fun.\n- Job stability\n- Benefits according to law from the 1st day.\n- Because we think of you and your family, you will have different educational and corporate agreements.\n-Base salary 1500 + 500 Variable\n\nAmong the responsibilities of the position are: \n\n- Establish quality and training programs, based on the needs identified in the operation, with the objective of achieving compliance with the process indicators.\n- Audit quality analysts, through calibration sessions.\n- Plan continuous improvement methodologies, based on the analysis of the results of quality monitoring and customer satisfaction.\n- Determine the training needs of the operation, to ensure the implementation of strategies training programs focused on the transmission of knowledge to both active and new collaborators.\n- Verify training schedules, through monitoring of sessions.\n- Develop innovative teaching and evaluation methods that allow the correct reception of information.\n- Coordinate the team to meet quality objectives, based on the identification of area achievements, action plans and calibrations.\n\nIn our company we offer a dynamic, challenging work environment with great opportunities for professional growth. We are looking for passionate people in the world of call centers, who wish to contribute their skills and knowledge to the development of the company.\n\nIf you meet the requirements and are interested in being part of our team, do not hesitate to apply. We are waiting for you!"