Job Description

Remote work
complete ornament
Required experience: minimum 1 year

Requirements
Minimum of 1 year experience in collections, debt recovery, sales of financial products or call center.
Experience leading teams (Supervisor, Team Lead or Senior Agent).
Understanding the work logic of a collections department and its main KPIs.
Excellent communication and leadership skills.
Analytical thinking and ability to work with data using Excel and Google Sheets.
Ability to work under pressure and results-oriented.

will be valued
Experience in fintech, microcredit or bank collections.
Coaching skills and experience delivering training.
Experience in different stages of debt recovery (Early Collection and Late Collection).
Knowledge of behavior and negotiation with delinquent clients.

We offer
Competitive salary and real growth opportunities to the position of Head of Collections.
I work on an international fintech project.
Direct impact on the team's results and KPIs.
Real possibilities for professional development and growth within the company.
Working hours: 09:00 a.m. to 6:00 p.m. Mexico City time.

Responsibilities
Lead and manage the team of operators in the collections department (discipline, motivation and results).
Monitor call quality and compliance with Collections scripts.
Manage the main KPIs: recovery rate, percentage of effective contacts, collection efficiency and compliance with SLAs.
Listen to calls, provide clear feedback and conduct coaching sessions with operators.
Train new collaborators and develop the current team.
Distribute the workload, organize shifts and define priorities for the client portfolio.
Manage complex cases and escalations.
Prepare analytical reports on team performance and results.",