Job Description

About the Role
Title:
Supply Chain Sr. Associate
Location:
USA
Remote
Employment Type:
Contingent Worker (Contract, W2)
Contract Length:
15 months (possible extension)
Compensation:
$34/$39 per hour (based on experience)
Job Description:
Summary of the Role
Join a large biotech pharmaceutical leader's Development Supply Chain Technologies (DSCT) team as a Supply Chain Senior Associate I. You will support SAP and ERP processes related to clinical supply chain planning, customer service, warehousing, and distribution. This fully remote role focuses on data integrity, process management, and supporting clinical supply operations.
Key Responsibilities
Manage error messages between Clinical Supply External Trial Operator Staging Tables and SAP system
Collaborate with business partners to resolve errors and ensure inventory accuracy across systems
Update Clinical Master data in SAP to support accurate and timely shipments to clinical sites
Monitor Clinical Data Quality reports in Syniti to ensure SAP data integrity
Manage and assign ServiceNow tickets to the correct DSCT resolver and categorize tickets for metrics visibility
Maintain DSCT GMP process documents and update the team dashboard using Smartsheet
Schedule and manage Order to Cash weekly issues meetings
Serve as backup owner for the SAP Clinical Portal for shipment and reconciliation management
Handle end of study reconciliation requests
Required Experience & Skills
General experience with SAP transactions and master data updates
Experience working in regulated environments, preferably in biotech or pharma
Familiarity with ticketing systems such as ServiceNow
Basic reporting tool proficiency (Excel, Cognos)
Ability to manage assigned tickets and documentation with guidance
Understanding of supply chain fundamentals and Order to Cash processes
Preferred Qualifications
Experience with SAP Order to Cash functionality
Experience with SAP Plan to Stock functionality
Proficiency in data query tools such as Cognos
Familiarity with IS management tools (ISM)
Experience with computerized system validation testing
Experience with Smartsheet, Copilot
Exposure to process automation, RPA implementation, or basic AI functionality
Top 3 Must Have Skills
1. Bachelor's degree plus 4 years of SAP/IS experience, or equivalent per stated combinations
2. General SAP experience (clinical-specific not required), basic working knowledge of SAP transactions and ticketing systems
3. General supply chain understanding with exposure to Order to Cash processes
Day-to-Day Responsibilities
Resolve system errors between Clinical Supply External Trial Operator Staging Tables and SAP
Update and maintain master data in support of clinical shipments
Run and interpret Syniti data quality reports for SAP data integrity
Provide intake, triage, and assignment for ServiceNow tickets
Maintain process documentation, team dashboards, and meeting agendas
Participate in weekly Order to Cash issue meetings
Support SAP Clinical Portal-related shipment and reconciliation transactions
Manage end of study supply reconciliation requests
Basic Qualifications
Doctorate or master’s degree and 2 years of SAP and/or IS system experience preferably in the biotechnology or pharmaceutical industry
Bachelor’s degree and 4 years of SAP and/or IS system experience preferably in the biotechnology or pharmaceutical industry
Associate’s degree and 10 years of SAP and/or IS system experience preferably in the biotechnology or pharmaceutical industry
High school diploma / GED and 12 years of SAP and/or IS system experience preferably in the biotechnology or pharmaceutical industry
This posting is for Contingent Worker, not an FTE