Job Description

Salary: from USD 500 + KPI

We are looking for a Support Manager with advanced English proficiency to provide high-quality support to international users in a dynamic and remote environment.

Requirements:

C2 English level, fluent both oral and written.

Fast, clear and error-free writing.

Ability to analyze situations and make decisions efficiently.

Professional communication, solution and customer orientation.

Previous experience in support or customer service will be considered a success.

Responsibilities:

Attention and assistance to users via chat.

Quick and efficient resolution of queries and incidents.

Handle a large volume of daily messages.

Guarantee a high level of quality and user satisfaction.

Adequate monitoring of internal support processes.

Conditions:

Work 100% remote.

Initial capacity and support included.

Working hours: 6 working days / 1 day off.

8 hour shifts.

Opportunities for professional growth after practice and results.",